General Questions

Will my phone or tablet work with your service?

Make sure you have a cellular equipped tablet or an unlocked phone that will work with the chatr mobile network, it must be GSM/HSPA 850 MHz and 1900 MHz compatible. If you are unsure if your device supports these requirements please check you device compatibility. 2

What network will I be using?

We are an independent third party retailer and will provide you with a SIM card and activate it for you so you can use the Chatr mobile network in Canada.

What is the coverage area?

For complete network information please visit the coverage section of our site

What happens if my phone is not unlocked?

If your phone is not unlocked, you will not be able to use our service. Please make sure you phone is unlocked before purchasing your plan. If you are unsure, please contact your carrier.

Do I need to change any settings on my device?

In order to use some texting capabilities you may need to update your APN settings.

If you have an iPhone/iPad:

• for some IOS versions you can view the APN settings on your device in Settings > Cellular > Cellular Data Network and change it to chatrweb.apn
• for iOS 5 or later please click from the internet browser of your iPhone/iPad to get the settings automatically pushed to your device.

If you have another type of phone (Android, Symbian, etc.) 

APN Settings
The data APN "Access Point Name" is chatrweb.apn
The MMS URL is
The MMS IP address is
The MMS port is 8080

What is your refund policy?

All sales are final.

What SIM card sizes do provide?

We provide a 3-1 triple SIM card which supports Mini, Micro and Nano SIM cards.

Can I order just a SIM card without a plan?

No, we do not sell just the SIM card, a plan is required.

Can I purchase a SIM card locally?

No we cannot activate SIM cards that are not purchased directly from us.

How do I check my Chatr account balance and how much I have available?

You’ve got a lot of different options for checking your chatr account:

Dial *225# then press send/call button from your chatr mobile phone for an on-screen notification.

OR call *611 from your chatr phone.
P.S All of these calls are free!