General Questions

Make sure you have a cellular equipped tablet or an unlocked phone that will work with the chatr mobile network, it must be GSM/HSPA 850 MHz and 1900 MHz compatible. If you are unsure if your device supports these requirements please check you device compatibility. 2

We are an independent third party retailer and will provide you with a SIM card and activate it for you so you can use the Chatr mobile network in Canada.

For complete network information please visit the coverage section of our site

If your phone is not unlocked, you will not be able to use our service. Please make sure you phone is unlocked before purchasing your plan. If you are unsure, please contact your carrier.

In order to use some texting capabilities you may need to update your APN settings.

If you have an iPhone/iPad:

• for some IOS versions you can view the APN settings on your device in Settings > Cellular > Cellular Data Network and change it to chatrweb.apn
• for iOS 5 or later please click www.chatrmobile.com/setmyiphone from the internet browser of your iPhone/iPad to get the settings automatically pushed to your device.

If you have another type of phone (Android, Symbian, etc.) 

APN Settings
The data APN "Access Point Name" is chatrweb.apn
The MMS URL is http://mms.chatrwireless.com
The MMS IP address is 205.151.11.11
The MMS port is 8080

All sales are final.

We provide a 3-1 triple SIM card which supports Mini, Micro and Nano SIM cards.

No, we do not sell just the SIM card, a plan is required.

No we cannot activate SIM cards that are not purchased directly from us.

You’ve got a lot of different options for checking your chatr account:

Dial *225# then press send/call button from your chatr mobile phone for an on-screen notification.

OR call *611 from your chatr phone.
P.S All of these calls are free!